OPERATIONS / SYSTEMS / APPLIED AI 01—05

Less work
around the work.

I find the friction between people, processes & technology, then build systems that make the work easier to do, manage & improve.

Not another tool for the sake of it. Something useful, accountable & built to last.

Explore selected work What I bring
01 / FEATURED INTERNAL PLATFORM
LP Switchboard employee-facing operations dashboard with requests, equipment, IT support, purchasing & facilitiesView the case ↗
LP SWITCHBOARD / LOCAL PROJECTSEmployee experience, made operational.
SCROLL TO EXPLOREBUILT FROM THE WORK OUTWARD
THE THROUGHLINE

Understand the work. Make the right thing. Make it usable without me.

My approach ↗

SELECTED WORK / 01—05

Different problems.
The same standard.

The best systems make complexity manageable. Each case shows a different business model, user need or operational challenge, with an emphasis on what I personally owned.

01 / EMPLOYEE SYSTEMSLOCAL PROJECTS

LP Switchboard

From a single communication problem to a role-aware operations platform connecting work across the company.

Explore case
WHAT THE PLATFORM CONNECTS
PeopleRequestsTechnologyEquipmentPurchasingGuidance
One operating experience. Many types of work.
02 / EMPLOYEE SELF-SERVICE
Ask A Local employee-facing knowledge home

Ask A Local

Built, authored & measured. A knowledge system designed around the questions employees actually ask.

Explore case
03 / SERVICE BUSINESS
Aaron's On It customer-facing service website

Aaron's On It

A simple customer experience connected to the owner's operational world.

Explore case
04 / COMMERCE + OPERATIONS
Closet Sauce private-access commerce storefront

Closet Sauce

One product spanning a customer-facing storefront & its administrative control plane.

Explore case
05 / MULTI-TENANT OPERATIONS
MundiHQ internal Demo Center with Northstar demo environment

MundiHQ

Different organizations, roles & workflows, plus a Demo Center built to explain the product.

Explore case

BUILD FOR WHAT CHANGES

Scale to need.
Not simply size.

More users are one kind of growth. Changing responsibilities, workflows, permissions, locations & administrative demands are others.

I design for the business that exists, without trapping it there.

See how I think ↗

APPLIED EVALUATION / QA

When “passed”
wasn't proof.

A controlled check exposed the difference between a successful result & a process that merely said it succeeded. I tightened what counted as evidence.

Explore the case study ↗
24/33

Correct decisions
Historical

→
33/33

Correct decisions
Revised

66 controlled executions · 9 false approvals reduced to zero

A NOTE FROM NICHOLAS / THE WORK BEHIND MY TITLES

I lead operations. I design, build & improve the systems behind them.

When an operating problem crosses HR, IT, finance, a vendor contract & a product interface, it doesn't magically become five separate problems. Someone still needs to own the whole outcome.

That's been my work: deciding what matters, making the commercial & technical calls, building the missing pieces & leaving something the next person can actually run.

Read the bigger picture