01 / EMPLOYEE EXPERIENCE / INTERNAL OPERATIONS
LP Switchboard
Local Projects' internal operations platform
What started as a clearer way to reach Operations evolved into a broader employee-facing system connecting services, requests, equipment, purchasing & operating guidance.
THE QUESTION BEHIND THE BUILD
What if the right starting point wasn't another inbox?
01 / THE CONTEXT
One place for the work that keeps things moving.
The same questions kept showing up in different places. Requests arrived through separate channels. Knowledge lived in spreadsheets, administrative consoles & individual memory. Even the straightforward tasks depended on knowing who to ask.
The original goal was better communication between employees & Operations. As the patterns became clear, the more useful answer was a connected operating layer for the work itself.
02 / THE EXPERIENCE
Built around how
people actually work.
Select a design decision to explore what the interface was intended to make easier.
Click to inspect A useful starting point
The experience is organized around what employees need to do, not around which administrative system owns the task.
03 / WHAT I OWNED
From discovery to the operating details.
Understand & structure
Mapped real requests, dependencies, decisions, roles & information. Defined navigation, business rules & source-of-truth relationships.
Implement & verify
Directed AI-assisted development, workflow & permission logic, testing, troubleshooting & iteration against actual tasks.
Make it maintainable
Considered training, administration, user support, documentation & how a changing organization would extend the system.
04 / WHAT IT DEMONSTRATES
Scaling isn't always about more people. Sometimes it's about letting the same organization do more, with better coordination & less dependency on any one person.
EXPANDING TO NEED / NOT JUST HEADCOUNTScope note: this case demonstrates operating design & documented capabilities, not a claim of independently verified enterprise-scale load or utilization.